FAQ
1. Shipping & Delivery
Q: Where do you ship from?
A: All orders are shipped from Shenzhen, China.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Standard international shipping usually takes 7–20 business days depending on the destination.
Q: How much is the shipping fee?
A: Shipping cost is calculated at checkout based on your location and order size. Free shipping is available for orders over [60 USD].
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
2. Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes. You can request a return or exchange within 14 days of receiving your order. Items must be unused and in original packaging.
Q: How do I start a return?
A: Please contact us at [your email] with your order number.
Q: Do I need to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Products
Q: What materials are your products made of?
A: Our tennis dampeners are made of eco-friendly silicone. Grips and wristbands use PU or cotton-blend materials.
Q: Are your dampeners suitable for all rackets?
A: Yes, they fit most standard tennis rackets.
Q: How should I care for wristbands and grips?
A: Hand wash in cold water with mild soap, then air dry.
4. Payment
Q: What payment methods do you accept?
A: We accept major PayPal.
Q: Is it safe to pay on your website?
A: Absolutely. We use Shopify’s secure checkout system with SSL encryption.
5. Orders & Customer Support
Q: Can I change or cancel my order?
A: If your order has not been shipped, we can help update or cancel it.
Q: I received a damaged/incorrect item, what should I do?
A: Please email us within 7 days with your order number and photos.
Q: How can I contact customer service?
A: You can reach us at [info@gustotennis.com]. We usually respond within 24 hours.